Refund & Cancellation Policy

Last updated: 16 October 2026

This policy applies to the JMSPRO website offers (for example the Diwali Festive offer) bought on jmspro.in. All offer prices include applicable taxes (GST) unless stated otherwise.

1. Your registration payment (refundable booking amount)

The registration amount you pay today reserves the offer and is credited in full towards your package price; it is not an extra fee.

• Within 7 days of your payment: you can cancel yourself in Track my project (login with your mobile OTP, then press Cancel my booking). Your registration amount is then refunded automatically in full to your original payment method, usually in 5–7 working days. Your coupon and included SMS credits are cancelled. This right ends earlier if your project scope is confirmed first; in that case the amount is credited to your package.
• After 7 days, but before your project scope is confirmed: write to us (see section 6). We review each request and, where the work has not started, refund the registration amount.
• Coupon: if your booking is cancelled or refunded, the coupon linked to it is disabled and cannot be used again. If you register again later, you receive a new coupon; only one coupon is active per customer.
• After your project scope is confirmed: the registration amount is not refunded in cash, but it stays with you as a credit and your coupon remains valid until its expiry date shown in your confirmation.

2. Balance payment

If you cancel before development starts, the balance you have paid is refunded, less any third-party cost already incurred on your behalf (for example domain registration). Once development has started, any refund is decided in proportion to the work not yet done, and we will explain it in writing.

3. Prompt-payment benefit

A launch benefit may reduce the first balance invoice if it is paid within the time shown on the invoice. After that time the normal balance applies.

4. Duplicate or failed payments

If you were charged twice, or money was debited but your booking did not register, we refund the extra or unmatched amount in full once it is verified.

5. Domains and third-party costs

Domain registrations and similar third-party purchases are non-refundable once made, as the registry does not refund them.

6. How to cancel and how refunds are paid

Within 7 days of payment you can cancel yourself in Track my project and the refund starts automatically. For anything else, write to accounts@jmspro.in or message us on WhatsApp at +91 93100 18805, quoting your registration number. Approved refunds are returned to the original payment method in about 5–7 working days after approval (your bank may take longer to show them).

7. Contact

JMSPRO Digital Services, India · accounts@jmspro.in · +91 93100 18805